Return Policy

Return Policy (Politique de Retour)

Return and Refund Policy

At Dona Electronics, customer satisfaction is our top priority.

1. Eligibility for Returns:

• Products can be returned within 14 days from the date of receipt.
• The product must be in its original condition and packaging, with all accessories and manuals included.

2. Non-Returnable Items:

• Used or damaged items due to customer mishandling.
• Digital products and software.

3. Return Process:

• Contact our support team at returns@donaelectronics.com to initiate the return.
• Ship the product to: 7 Place du quartier Blanc, 67000, Strasbourg, France.

4. Refunds:

• Refunds will be processed within 7 business days after the return is received and inspected.
• Refunds will be issued to the original payment method.

5. Exchange Policy:

• Exchanges are allowed for defective or damaged products. Contact us at support@donaelectronics.com.